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FAQ

Contact Us
How do I contact Customer Care?
Please call (855)40-GIFTS or (855)404-4387 or click here.
We are available Monday through Friday 9:00 am to 4:00 pm EST. During non-business hours, please leave a message and your call will be returned within 24 hours on Monday through Friday.
Send Gifts
Can I send a Gift Message with my order?
Yes. You will have the opportunity to add a personal message while placing your order. Your personal message will be on the invoice that is in the package. There is no limit on the length of the message.
Can I ship my order directly to the recipients?
Yes, while placing your order you will have the opportunity to provide the shipping address that is different from your billing address.
Will the recipient see the invoice and pricing, will it be in the package?
An invoice is included in the package, but the pricing information is not listed. Your name and address will be on the invoice as well as the recipients.
Should I send the gift to the family’s residence or the funeral home?
Remembrance keepsakes are a beautiful alternative to flowers because the family can keep and cherish the item for years to come. We suggest sending the gift directly to the family’s home rather than the funeral home. This allows the family the convenience of receiving it at their home, so they do not have the inconvenience of transporting it from the funeral home. Your gift will stand out when it is sent directly to the home because it will not be overlooked in the flurry of activities occurring at the funeral home.
I don’t know what to write on the gift message. Do you have suggestions?
Choose a suggestion below or combine them to create your own personalized message.
  • “Our deepest condolences for your loss.”
  • “We are so sorry for the loss of your mom. Thinking of you and your family during this time.”
  • “Your dad’s spirit will live on in your heart and memories.”
  • “With deepest sympathy. May peace be with you and your family.”
  • “Knowing that love lives on….”
  • “My dear friend, I’m so sorry for your loss.”
  • “I am so sorry about Bob’s passing. He was a very special person who touched everyone he met.”
  • “Her time here was too short. Dorothy will always be remembered.”
  • “Wishing you peace and comfort knowing she is watching us from heaven. Dorothy will be missed.”
  • “Sending you our love.”
Do you engrave?
Sorry, we do not engrave at this time.
Shipping
When will my order arrive?
At With Sympathy Gifts and Keepsakes we understand that getting your gift to their recipient quickly is important, so we do our best to process your order promptly. Orders are shipped on Monday through Friday. If your order is received before 12:00pm noon Eastern Standard Time, it will be processed and shipped the same business day. Orders received after this time, will be processed and shipped on the next business day. Sorry, we do not ship on Saturday or Sunday. Expedited shipping options are not available on Saturday and Sunday.
Do you ship to Canada and other International addresses?
Yes.
Returns
What is your Guarantee Policy?
Every purchase is covered by our 1-year money-back guarantee. If you are not completely satisfied for any reason, simply return your purchase within 365 days for a full refund of the purchase price. It’s that easy.
How do I return an item?
Send item and packing list to the following:
With Sympathy Gifts and Keepsakes
Attn: Returns
807 Airport Access Road, Unit D
Traverse City, MI 49686

A return authorization is not needed. Shipping fees are not refundable on items that are returned.
You will be credited for your purchase in the same manner of payment within 24-48 hours of receipt on business days.
When will my credit card be charged?
Your credit card will be charged for your purchase within 24-48 hours.
Become an Affiliate
I am interested in selling your products. How can I become an affiliate?
Please call (855)40-GIFTS or (855)404-4387 for more information or click here to complete an application.
There are many advantages to YOU for becoming an affiliate including:

Boost Revenue & Client Loyalty
Serving up a unique collection of remembrance keepsakes, jewelry, grief books, art and other memorial gifts, the With Sympathy Gifts & Keepsakes™ store offers your clients a dignified way to make high quality online purchases through your website while honoring their loved one in a respectful way.
Professionally Designed, Added Revenues for You
We believe that your reputation on the web is just as important as your reputation in your community. The With Sympathy Gifts & Keepsakes™ store is professionally designed to assist your online visitors with the convenience and ease of purchasing memorial gifts right from your website. All orders placed in the store will automatically generate a commission from With Sympathy Gifts & Keepsakes™, adding to your revenue. Enjoy a check each time your reach $100 in commission.
No Need to House Gift Inventory
Eliminate the need to carry inventory in-house while giving your online visitors the convenience of purchasing remembrance keepsakes through your website. Grief Educator, Chelsea Hanson of With Sympathy Gifts & Keepsakes™ takes care of all inventory. When an order is placed, our ecommerce system sends it directly to With Sympathy Gifts & Keepsakes™ to fulfill the order, quickly and easily.
No Need to Worry about Gift Orders, Fulfillment and Shipping
Eliminate the need to place the orders, manage fulfillment and shipping through the With Sympathy Gifts & Keepsakes™ store. Online visitors can shop through your website to find that perfect gift and you can continue doing what you do best – serving your clients. The With Sympathy Gifts & Keepsakes™ store ensures all orders placed through your website will be delivered directly to the intended recipient in a timely manner.
Highest Commissions Available in the Market Today
The With Sympathy Gifts & Keepsakes™ store pays the highest commissions to you compared to any other incentive programs. Add the store to your website and start earning 15% commission on every order. The store plugin is free and saves time and money while providing another service for your clients. If you need assistance installing the plugin, help is available.
Built In “Chelsea Recommends” Feature to Help Online Visitors
“Chelsea Recommends” is a unique feature exclusive to the With Sympathy Gifts & Keepsakes™ store. It offers online visitors personal guidance when choosing a sympathy gift. All gifts in the store are handpicked by Grief Educator, Chelsea Hanson. As a personal touch, popular gifts and those close to Chelsea’s heart will show a “Chelsea Recommends” button to make choosing a gift that much easier.
Toll Free Number that Connects Visitor with Complimentary Gift Specialist
When an online visitor needs additional help choosing a gift or has a question about your With Sympathy Gifts & Keepsakes™ store, they can call customer service with a toll free number. They will be connected to a live person to get their questions answered and put them at ease. Our customer service personnel are knowledgeable, helpful and reflect back on the excellent service that your business is known for.
Many Years of Experience and Research
One of the reasons many professionals are choosing to add the With Sympathy Gifts & Keepsakes™ store to their website is the store’s creator; Grief Educator, Chelsea Hanson. Ms. Hanson has over 15 years’ experience in bereavement support and expertise in developing and creating sympathy gifts. Her unique sympathy gifts deliver the right message of care and concern at a most difficult time.
Lasting Keepsakes at Affordable Prices
With Sympathy Gifts & Keepsakes™ was developed with the understanding that online visitors are not always familiar with bereavement gifts and might need guidance. The sympathy gifts also need to be at an affordable price. Chelsea Hanson and her staff have many years’ experience working with the highest quality vendors and source product at very competitive prices. Online visitors are satisfied with the wide variety of top quality products available at reasonable prices that express their sympathy in a caring and comforting way.
100% Satisfaction Guarantee complete with 365-Day Return Policy
There is no risk for your online visitors when using the With Sympathy Gifts & Keepsakes™ store. Customers will receive a complete refund from With Sympathy Gifts & Keepsakes™ if they are not 100% satisfied. This satisfaction guarantee and 365 day return policy is exclusive to our store.
Join us today!
Grief Support & Resources

Do you offer grief help?

We offer a variety of resources that may be of assistance to YOU:

Safe and Supportive On-line Communities
Daily and Weekly Messages of Support
Contact us for more information on these programs.
  • 365 Days of Grief Support – How to Live, Love and Laugh Again
    Online E-Mail Subscription written by Grief Expert Chelsea Hanson
  • 352 Weeks of Grief Support – How to Support a Grieving Friend
    Online E-Mail Subscription written by Grief Expert Chelsea Hanson
Gift Books from Grief Expert Chelsea Hanson